Refund policy

Delivery Information

We deliver from Monday to Saturday to selected areas in Johannesburg.

Orders are scheduled for delivery on the next available working day. We do not deliver on Sundays or public holidays, so orders placed around these days will be delivered on the next available delivery day.

Please enter your delivery address at checkout to confirm whether we currently deliver to your area.

While we always aim to deliver on time, delays may occasionally occur due to traffic, weather, stock availability, or other circumstances beyond our control. If there is a delay, our team will contact you as soon as possible.

Please ensure that someone is available to receive your order and refrigerate or freeze the products promptly.

Returns, Refunds and Order Issues

Because our meat products are fresh and perishable, we cannot accept returns or exchanges once an order has been delivered. This policy protects the health and safety of all our customers and ensures that we maintain strict food-safety standards.

If your order arrives damaged, spoiled, incomplete, or incorrect, please contact our customer support team immediately. Do not return the products unless our team specifically asks you to do so.

When contacting us, please provide:

• Your name and order number

• A description of the problem

• Clear photographs of the products, packaging, and delivery label

• The date and approximate time your order was received

Please keep the affected products refrigerated or frozen and retain all packaging until our support team has reviewed the issue. We will assess the matter promptly and work with you to find an appropriate solution, which may include a replacement, store credit, or refund where applicable.

Issues must be reported as soon as possible after delivery so that we can properly investigate and resolve them.

Thank you for choosing BRM, the sauce of happiness! We appreciate your support and are committed to delivering quality products and excellent service.