FAQs
Find answers to the most common questions about our tools, products, and services. Whether you need help with ordering, shipping, warranties, or product features, our FAQ is here to guide you quickly and easily.
We currently deliver to selected areas in Johannesburg. Enter your delivery address on our homepage or during checkout to check whether your area is covered.
We’re working on expanding our delivery area, so please check back if we do not reach you yet.
Not at the moment. We currently only deliver to selected Johannesburg areas because many of our products require careful temperature-controlled handling.
Most eligible orders are delivered on the next available delivery day. Orders placed after our daily cut-off time, over weekends or on public holidays may take longer.
Once your order has been processed, we’ll keep you updated regarding delivery.
Our standard delivery fee is R100. Orders of R1,000 or more qualify for free delivery within our eligible delivery area.
Yes, if the order is placed before 12pm we are sometime able to delivery same day.
Because your order may contain chilled products, someone should be available to receive it. If delivery cannot be completed, an additional delivery fee may apply to arrange another attempt.
Refrigerate chilled products as soon as they arrive. Please follow the storage instructions printed on each product’s packaging.
Yes, our marinated ribs are fully cooked and only need to be heated and finished on the braai, gas grill or in the oven.
Cooking instructions are available on each product page and on the packaging.
Ingredients and nutritional information are shown on the relevant product page and product packaging. If you have a serious allergy or dietary requirement, please contact us before ordering.
Please contact us as quickly as possible. We can only change or cancel an order if it has not yet been packed or dispatched.
Please contact us as soon as possible with your order number, details of the problem and clear photographs where relevant. Our customer service team will investigate and assist you.
Eligible purchases earn BRM reward points. The number of points you will earn is displayed on the product page and during checkout when you are signed in.
Email: info@brm.co.za
Phone: +27 11 794 4221
Customer service hours: Monday to Friday, 09:00–17:00
